The customer service chatbot is one of the most important tools for any business. In this article, we will explain how to reduce the time of customer service using artificial intelligence.
The customer service chatbot has been implemented for many years and has proven to be an effective tool for companies that want to improve their customer service.
The purpose of this type of application is to provide real-time responses to customers who have questions or require information about your company’s products or services. This helps you reduce costs and improve customer satisfaction.
So, what happens if a client has a problem with a product or service? They send an email or call the support team. These days, it’s very common for people to use social networks such as Instagran Messenger, WhatsApp or Twitter instead of emailing or calling because they are faster and more personal than an email response time or telephone call. According to a study by Nucleus Research, the retention of existing customers improves by 5% when companies can respond in the same day, and by 14% when they respond within an hour.
When customers contact us through these channels, it’s usually because they need help with something urgent. For example: “My package hasn’t arrived yet” or “I can’t pay my bill.” So we must respond quickly with useful information that solves their problem so they will continue being loyal customers.
Automation saves time. The customer receives an immediate response, without having to wait for human intervention. This means that you can reduce your costs and increase customer satisfaction at the same time.
If you’re a company that’s looking to reduce customer support service time using AI, look no further. With Smart Data & Automation, you can reduce your customer service time by up to 90%.
We have a platform that helps companies communicate quickly, closely, and reliably with their customers. Our platform implements chatbot flows with artificial intelligence, blockchain security, and integrations with biometric systems, CRMs, ERPs, and payment platforms,—among other services that can be used very easily via social networks. Our chatbots can be used for sales processes, consultations, monitoring, marketing operations and collections, as well as customer service.
Customers are demanding better service and support. The more you can provide, the more likely they will be to return. With a platform for instant messaging-based customer support, you can simplify your operations in a very cost-effective way. If you’re interested, please send us an email to apinzon@smartdataautomation.com, or if it is easier, schedule a 15-minutes demo here.
